Our commitments to satisfy you!
Pyrénées 31 Tourisme is classified category I and belongs to the network of French Tourist Offices.
It is in this context that it commits to its visitors to:
► Provide you with an easily accessible reception area and information area.
► Facilitate your procedures.
► Provide furniture for you to sit on.
► Inform you free of charge about the local tourist offer.
► Display and distribute its opening periods expressed in at least two foreign languages.
► Offer you free access to wifi.
► Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
► Respond to your mail all year round.
► Provide a permanent reception service run by staff speaking at least two foreign languages.
► Ensure the supply of tourist maps, maps and tourist guides on paper.
► Give you access to its dedicated trilingual website adapted to consultation via on-board media.
► Display emergency telephone numbers outside.
► Present all the qualified offer of its area of intervention for all clienteles.
► Distribute tourist information also on paper translated at least into two foreign languages relating to:
– to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
– monuments and cultural, natural or leisure tourist sites which may include an indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;
– events and activities;
– emergency telephone numbers.
► Update its tourist information annually.
► Give you access to viewing the availability of classified accommodation.
► Process your complaints and measure your satisfaction.
► Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
► Provide you with a travel advisor.
► Guarantee the reliability and timeliness of information on the local tourist offer.
► Respect the requirements of the Qualité TourismeTM brand