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Our engagements

Our commitments to satisfy you!


Pyrénées 31 Tourisme is classified category I and belongs to the network of French Tourist Offices.

It is in this context that it commits to its visitors to:

► Provide you with an easily accessible reception area and information area.

► Facilitate your procedures.

► Provide furniture for you to sit on.

► Inform you free of charge about the local tourist offer.

► Display and distribute its opening periods expressed in at least two foreign languages.

► Offer you free access to wifi.

► Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.

► Respond to your mail all year round.

► Provide a permanent reception service run by staff speaking at least two foreign languages.

► Ensure the supply of tourist maps, maps and tourist guides on paper.

► Give you access to its dedicated trilingual website adapted to consultation via on-board media.

► Display emergency telephone numbers outside.

► Present all the qualified offer of its area of intervention for all clienteles.

► Distribute tourist information also on paper translated at least into two foreign languages relating to:

– to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;

– monuments and cultural, natural or leisure tourist sites which may include an indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;

– events and activities;

– emergency telephone numbers.

► Update its tourist information annually.

► Give you access to viewing the availability of classified accommodation.

► Process your complaints and measure your satisfaction.

► Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).

► Provide you with a travel advisor.

► Guarantee the reliability and timeliness of information on the local tourist offer.

► Respect the requirements of the Qualité TourismeTM brand